9/12/2023 0 Comments Sas portalIf this is the case, please contact your phone provider to see if they can pass the caller's Caller ID instead of your business phone number when calls are forwarded to SAS. You are receiving your own text messages sent from the portal: This can happen if the Caller ID recorded is your own telephone number.This can also happen if you are trying to text a landline. If the Caller ID is showing up as blocked, the number can't be texted. Your SMS message from the Flex portal isn't being received: This can happen if the Caller ID is a blocked number or an international number.Please make sure that anyone texting into your SAS number has a record in the call log. You are not receiving an SMS message: This can happen if the party attempting to text your SAS number is not a contact on your account.If your account is medical, you will see the following HIPAA Compliance Alert located above the text thread.Īdditionally, you can always find a history of all of your SMS messages under the Messages icon on the left-hand navigation panel.īelow are some issues you may encounter while using the SMS channel: You can see this number listed at the top of the SMS message object as 'Text message' with the 'To' number underneath, e.g., To +18885324794. The number that you are corresponding with is the Caller ID of the customer. This will deliver your message to the customer. From there, simply type your message and hit or click the Send icon. Once you select a call, the text thread can be found on the right side of the Call Details page, as shown below. Text threads can be found in any call that shares the same phone number of the person who sent the SMS message.įor example, if Peter Parker has called your business before, and then sends a text, that text thread can be found in any previous call that Peter has made to your business, as long as the same phone number has been used. To view or respond to any previous text conversation, use the applicable filters in the call log to search for the contact you wish to correspond with. Responses from you or your team will come from the SAS Forwarding number that is attached to your script. If the customer has not called your line before, there will be no previous data collected. On the right side of your screen, you'll see Customer History. Once you click on the message, a chat box will appear that will allow you to respond to the customer accordingly. NOTE: If you are a medical account, you will see the following HIPAA Compliance Alert. From there, you can edit and add customer data accordingly. In order for the caller's name to appear in the text thread instead of their number, they'll need to be saved as a Customer. To save a caller as a Customer, click your user icon in the upper right corner and select Customers. Any unopened messages will be displayed with a green box. On the next page, select the message you'd like to respond to. To view the actual message, click on the SMS Message icon. Notification of new SMS messages will be displayed on the Messages icon on the left-hand navigation panel. Once someone sends a text to your SAS forward number, you can view and respond to the message in your portal. The SMS message is sent from the SAS number you've attached to the script, and the message is sent to the Caller ID of the caller. How to send a text message to your callers.How you are alerted of a new SMS message. The SMS feature can be used to communicate with existing contacts in your call log, and it can accept images, as well. With the Specialty Answering Service SMS component, you can send and receive text messages right from your SAS Flex portal. To request deletion of your Candidate Profile for previously submitted applications, please e-mail from the same e-mail account you used to create your Candidate Profile.Sending and Receiving SMS Messages from your SAS Flex Portal You will be presented with the SAS Global Privacy Statement for Job Applicants when applying and must review and acknowledge the terms to proceed. If you’re a US applicant with a qualified disability or a disabled veteran, you can request a reasonable accommodation if you are unable or limited in your ability to use For assistance, please call +1-91 or email is committed to protecting its candidates' privacy throughout the recruiting process and uses the iCIMS Platform to process recruiting related information. SAS provides a barrier-free workplace and embraces all qualified applicants with varied perspectives and backgrounds. All qualified applicants are considered for employment without regard to race, color, religion, gender, sexual orientation, gender identity, age, national origin, disability status, protected veteran status or any other characteristic protected by law.
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